introduction: various types of software are used in health care organizations to manage information and care processes. the quality of software has been an important concern for both health authorities and designers of health information technology. thus, assessing the effect of software quality on the performance quality of healthcare institutions is essential. method: the most important healt...

there is an emerging consensus that caring and compassion are under threat in the frenetic environment of modern healthcare. enabling and sustaining compassionate care requires not only a focus on the needs of the patient, but also on those of the care giver. as such, threats and exhortations to health professionals are likely to have limited and perverse effects and it is to the organisational...

in their 2016 article, saltman and duran provide a thoughtful examination of the governance challenges involved in different care delivery models adopted in primary care and hospitals in two european countries. this commentary examines the limited potential of structural changes to achieve real reform and considers that, unless governance arrangements actually succeed in penetrating organizatio...

introduction: we can facilitate hospital management and prevent organizational crises by applying quality management principles. gharazi hospital in isfahan set up a quality management system in 1380 and in 1381 received iso 9001 , 2000 certificates. this study compared the quality management principles and the quality management system established in this hospital. methods: it is a cross-secti...

background a model of quality management called strategic collaborative quality management (scqm) model was developed based on the quality management literature review, the findings of a survey on quality management assessment in healthcare organisations, semi-structured interviews with healthcare stakeholders, and a delphi study on healthcare quality management experts. the purpose of this stu...

abstract background: client satisfaction is an important indicator for assessment of the quality of care provided. detecting patients dissatisfaction and trying to find the most effective and costly services is the basic way for improvement of service quality. the purpose of this study was to determine the satisfaction level of women in the maternity care centers (hospitals) of lorestan univers...

responding to ruth mcdonald’s editorial on the rise of leadership and leadership development programmes in healthcare, this paper offers three arguments. firstly, care is needed in evaluating impact of leadership development, since achievement of organisational goals is not necessarily an appropriate measure of good leadership. secondly, the proliferation of styles of leadership might be unders...

background and objectives: angiography remains as the gold standard for the diagnosis of cardiovascular diseases (cvd). the aim of this study was to assess the quality of angiography services in shahid madani hospital, tabriz, iran.   methods: a cross-sectional study was conducted in 2013 in shahid madani hospital. a sample of 203 cvd patients who had received angiography services was surveyed....

background the main purpose of this study was to identify factors that influence healthcare quality in the iranian context.   methods exploratory in-depth individual and focus group interviews were conducted with 222 healthcare stakeholders including healthcare providers, managers, policy-makers, and payers to identify factors affecting the quality of healthcare services provided in iranian hea...